Terms & Conditions
a) Your contract in respect of your event or tour booking is made with Andy Fittes Services Ltd T/A Century Tours registered in the UK, hereafter known as ‘the Company‘. All bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your booking will be sent to the address and/or email address stated by you on the booking form.
c) All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with the specified deposit (normally 50% of the total cost of the booking unless otherwise specified).
d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
e) Your booking must be paid in full at least 6 weeks before the departure/event date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the invoice in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date.
f) If you book within 6 weeks of your event/departure date payment must be made in full at the time of booking.
g) All special requests, such as dietary requirements, should be noted on the booking form.
h) The Company will provide the service as set out and confirmed in writing.
2. Price Policy
a) The Company is under no obligation to furnish a breakdown of the costs involved in organising the event/tour.
b) The Company reserves the right to notify you of any increase in price before accepting your booking.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your event/tour and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your event/tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another event/tour from us or (iii) to cancel your booking. Compensation may be payable in cases of major change as detailed below.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to travel times, accommodation changes to a comparable or superior standard, or itinerary activities.
c) Major changes include cancellation and accommodation or itinerary changes to an inferior standard of accommodation or activities.
d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserve the right to cancel an event/tour at any time before the date of departure, even after a confirmation notice has been sent. If your event/tour is cancelled by the Company, the Company will refund in full the money you have already paid. No compensation will be payable.
f) If you fail to pay the balance of the booking price at least 6 weeks before the event/tour, the Company will treat the booking as cancelled and levy the cancellation charges set out below.
g) The company also has the right to refuse any person as a member of the event/tour, if in their opinion that person could endanger the health, safety and enjoyment of others at the event or on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4. Cancellation and Changes by You
a) You may cancel your booking at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
6 weeks or more prior to event/tour date: 50% of Deposit
3 – 6 weeks prior to event/tour date: 100% of Deposit
Less than 1 – 3 weeks prior to event/tour date: 80% of Event/Tour Cost
1 – 7 days prior to event/tour date: 100% of Event/Tour Cost
b) After the itinerary is confirmed, the client is permitted one set of amendments free of administration charges, though will be liable for any added cost this may add to the event/tour. Any further modifications instigated by the client, will incur a charge for communication and administration expenses that may have incurred.
5. Our Responsibilities
a) The Company does not own or manage the accommodation, restaurants and other facilities used in conjunction with the event/tour arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company may not have had the opportunity to inspect and do not represent that such facilities and services have been inspected.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your tour/event, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the event/tour the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regret that no refund will be made on unused tickets to planned activities where the client chooses or is unable to attend that activity through no fault of the Company unless a refund can be obtained from the carrier or provider.
6. Your Responsibilities
a) By booking an event/tour with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on the event/tour with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your event/tour will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
b) All children (under the age of 18) remain the responsibility of their parent, carer or designated supervising adult at all times. The Company do not provide unsupervised childcare.
c) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
d) All equipment and personal effects shall be at all times and in all circumstances be kept at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
Your Responsibilities (specific to tour clients)
e) You are responsible for arranging your own travel insurance. Appropriate policies may be able to be incorporated into your tour package upon request. Please ensure that your insurance cover applies to the specific activities you are booking.
f) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
g) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your tour. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your tour. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
7. Smoking and Vaping
The Company forbids smoking or vaping in any vehicle operated by the Company. Stops can be arranged for those who desire to smoke or vape. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room and is dependent on availability and acceptance at the destination.
The Company will undertake to ensure the safety of the client throughout the event/tour, however aspects of each particular event/tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their event/tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow attendees/tourists.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
Tours conducted by Century Tours are unofficial tours. These tours do not claim any association with, connection to, sponsorship by, or endorsement of trademarked or copyrighted franchises, societies, authors, publishers, film companies or broadcasters.
We use third party activity providers in our tours. These activity providers are also not endorsed by, affiliated with or otherwise connected to the same.
a) If you have a problem during your event/tour, please inform a Company representative as soon as is practicable so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 28 days of returning home, giving all relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
b) Any dispute that may arise will be governed by UK law and both parties shall submit to the jurisdiction of the UK Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
12. Data Protection Act